Refund and Cancellations
Note: Bookings made through the Sunrise Dream World Resort reception or booking counters cannot be canceled, and the amount paid is non-refundable.
Refund Policy for Deposits
The Resort will refund any deposit money paid toward any aspect of an individual, group, school, or holiday program booking on the following terms:
- If the Resort is unable to open on your reserved date.
- If the Resort is unable to host group bookings of your size due to government health restrictions.
- If the Resort needs to limit capacity, and your group’s reservation cannot be accommodated.
- If Resort amenities and attractions need to operate at 50% or less of our normal operations due to government restrictions.
Important Notes
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Deposited money will not be refunded in case the reservation cancellation/date change is due to a change of mind by guests.
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For group bookings, it is recommended to make reservations at least 3 days prior to the reservation date to monitor current conditions and restrictions.
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School/holiday groups must make prior reservations to confirm bookings, allowing sufficient time for necessary arrangements for students.
iday groups are required to make prior reservation to confirm the booking so that necessary arrangements for the students can be done.
